Terms and Conditions
All offers by Soul & Sun Yoga are for people from all around the world, therefore the terms and conditions are provided in English. Should you require assistance in understanding the following content please contact Anke Lenz via e-mail: anke@soulandsunyoga.com
1. Agreement
Once a booking has been submitted and is confirmed by the operator (Soul & Sun Yoga) an agreement between the participant (person who undertook the booking) comes into effect. Please notice that the booking person is also liable for the booking of the fellow passengers mentioned in the registration. It is the booking person's responsibility to get their acceptance and inform the other participants about the terms and conditions.
2. Payment
The payment for the travel package is due in full amount 14 days following the booking date.
It is possible to pay 50% of the total price within 14 days of booking. The remaining 50% must be paid up to 61 days before the tour. In this regard, please send an email with the appropriate subject to: anke@soulandsunyoga.com.
If the trip is purchased less than 61 days prior arrival (last minute booking), the full payment is required on the booking day. In this case, you must send as soon as possible a copy of your bank transfer, via e-mail to anke@soulandsunyoga.com.
Cancellation fees according to cancellation regulations are due to pay immediately. A reminder with an additional late fee (10 €) will be issued for delayed payments. Legal actions will be taken in the case of any further delays of payment. If a participant fails to comply with the payment terms above, Soul & Sun Yoga may consider the booking annulled and has the right to sell the booked space to another customer.
2.1. Electronic Billing
All invoices from Soul & Sun Yoga are dispatched in electronic format. Participants hereby agree to receive invoices from Soul & Sun Yoga by e-mail and confirm that it is their responsibility to ensure e-mails from anke@soulandsunyoga.com are received in their inbox account and do not end up in the spam folder as junk mail.
3. Special agreements
Any special agreements and additional agreements of the travelling person have to be documented in written form (e-mail).
4. Amendments, Cancellations and Refunds
All cancellations and refund demands must be sent in written form (e-mail) to anke@soulandsunyoga.com, in accordance with the cancellation terms listed below.
4.1. Cancellation Periods and Amends
The cancellation date is crucial for the amount of the amends refunded and for the participant's payment obligations. Cancellation terms of the total price with amends refunded:
From 91 days or more to arrival: you will be charged 10 % of the total amount
61 - 90 days to arrival: you will be charged 30 % of the total amount
31- 60 days to arrival: you will be charged 50 % of the total amount
Under 30 days to arrival: you will be charged 100 % of the total amount.
4.2. Participants interruption of the journey
In the event of interruption or premature termination of the journey (e.g. a premature return trip or other reasons) a participant is not entitled to claim for a proportionate reimbursement of the travel price.
4.3. Unused services
If a partial performance (e.g. a yoga session or a tour) can not be realized or just partly realized due to weather conditions or other unforeseeable reasons, the participant has no right to claim a proportionate reimbursement of the travel price.
4.4. Transfer of package
The participant has the right to transfer the full travel package to someone who fulfils the terms and conditions of participation for a fee of 25 Euro, provided that Soul & Sun Yoga is notified within reasonable time (approximately 4 weeks) before the trip starts.
5.Operator's cancellation rights
Soul & Sun Yoga has the right to cancel a retreat or partial services without observing a notice period before and after the departure if:
The minimum amount of participants who signed up for a tour is not reached (a notice period of two months is given) or the conditions at the destination make it unadvisable to travel due to risking the participant's life and health.
6. Travel and Health Insurance, Visa
Every participant is individually obliged to acquire travel and health insurance for the full duration of the trip. The activities offered by Soul & Sun Yoga constitute a certain risk (even with presence of trained guides and instructors), and it is the participant's own responsibility to ensure their insurance covers the activities offered by Soul & Sun Yoga.
It is also the participants own responsibility to ensure that they have the right information and documentation regarding visa regulations.
7. Validation
These terms and conditions for all bookings offered by Soul & Sun Yoga wil be effective from 25.08.2018.
7.1. Invalidity of individual regulations
The invalidity of individual regulations within the travel contract does not result in the invalidity of the entire contract.
8. Operator
Soul & Sun Yoga
Anke Lenz
Frankfurter Allee 42
D - 10247 Berlin
Telefon +49 (0)163 2932115
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Last updated: 12.11.2018